Client Rights and Legal Policy
Effective Date: October 3, 2024
Company Address: ABI Resources, 39 Kings Hwy STE C, Gales Ferry, CT 06335
Company Phone: (860) 942-0365
Email: ABI@CTBRAININJURY.com
Purpose
ABI Resources provides nonmedical, non-therapeutic services aimed at assisting individuals with acquired brain injuries (ABI) and other disabilities to live independently and avoid institutionalization. This policy is designed to outline the rights of clients, the responsibilities of ABI Resources, and to ensure compliance with all applicable Federal and Connecticut State laws.
I. Client Rights
1. Non-Discrimination
ABI Resources is committed to ensuring that no client is discriminated against based on race, color, national origin, age, disability, religion, sex (including pregnancy, sexual orientation, gender identity), marital status, or veteran status, in compliance with:
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Civil Rights Act of 1964 (Federal)
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Americans with Disabilities Act (ADA) of 1990
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Section 504 of the Rehabilitation Act of 1973
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Connecticut Human Rights and Opportunities Act
2. Privacy and Confidentiality
Clients’ personal information, including health-related information, will be protected in compliance with:
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Health Insurance Portability and Accountability Act (HIPAA)
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Connecticut Privacy Law
ABI Resources ensures the confidentiality and privacy of clients by:
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Collecting only essential personal data.
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Implementing administrative, physical, and technical safeguards to protect data against unauthorized access, in compliance with HIPAA.
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Refraining from sharing personal data without client consent, except as required by law.
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Providing notice in case of any data breach of sensitive information.
3. Accessibility
ABI Resources is committed to providing accessible services to all clients, including those with disabilities, in compliance with:
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Americans with Disabilities Act (ADA)
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Section 508 of the Rehabilitation Act
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Connecticut Accessibility Standards
All communications and materials will be made available in alternative formats, including large print, audio, or electronic formats. We also provide free access to qualified interpreters and translation services for clients whose primary language is not English.
4. Right to Respectful Treatment
Clients have the right to:
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Be treated with respect, dignity, and sensitivity to their individual needs.
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Receive services free from abuse, neglect, or exploitation.
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Participate in decisions regarding their services and care plans.
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File a grievance or complaint without fear of retaliation.
5. Right to Information
Clients are entitled to full disclosure of information regarding the services offered by ABI Resources, including:
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Clear and understandable service agreements and policies.
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Access to detailed information regarding any third-party providers or business associates involved in delivering services.
II. Legal Protections for ABI Resources
1. Limitation of Liability
ABI Resources makes every reasonable effort to ensure the accuracy of information and services provided. However, the company is not liable for:
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Errors or omissions in the content provided on the website or through services.
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Damages resulting from unauthorized alterations to data or disruptions in service delivery caused by third parties or circumstances beyond our control.
2. Copyright and Intellectual Property
All content produced by ABI Resources, including training materials, guidelines, and service documentation, is protected by copyright law. Unauthorized reproduction or use of such content is prohibited.
3. Third-Party Links and Endorsements
ABI Resources may provide links to external websites for convenience. However, ABI Resources does not endorse or assume responsibility for the content, privacy policies, or services provided by those sites.
4. Compliance with the Connecticut Uniform Electronic Transactions Act (UETA)
ABI Resources complies with Connecticut's UETA to ensure that any digital transactions conducted between ABI Resources and clients are legally binding and enforceable.
III. Reporting and Complaint Mechanisms
1. Reporting a Violation
Clients may report any suspected violation of their rights or legal protections by contacting:
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ABI Resources Compliance Office: (860) 942-0365
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Connecticut Office of Protection and Advocacy for Persons with Disabilities: (860) 297-4300
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U.S. Department of Health and Human Services (HHS): 1-800-368-1019 (for HIPAA violations)
2. Vulnerability Disclosure Policy (VDP)
ABI Resources welcomes responsible cybersecurity researchers to disclose any vulnerabilities found on our website or services. Any vulnerability reports will be handled confidentially, and we will work with researchers to resolve the issue, in line with best practices for responsible disclosure.
IV. Equal Employment Opportunity (EEO) and Non-Discrimination Policy
ABI Resources provides equal employment opportunities to all employees and applicants without regard to:
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Race, color, national origin, religion, age, disability, sex (including pregnancy, sexual orientation, and gender identity), or any other characteristic protected by law.
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In compliance with Federal EEO regulations and Connecticut anti-discrimination laws, ABI Resources takes proactive steps to ensure diversity, inclusion, and fairness in the workplace.